Email marketing is pretty much spam

December 27, 2008

This is one of those things that I shouldn't have to write but apparently I do: anything that is called 'email marketing' is pretty much always spam, and everyone involved in it either knows this or is actively hiding their head in the sand. Theoretical good intentions in this do not matter, because there are simply too many pressures pushing the other way. There are too many reasons for salespeople to lie about whether their leads have consented to email, too many reasons for the marketing department to be optimistic, too many reasons for management to look the other way no matter what, and so on.

(One of my theories is that it has not sunk in to any layer of sales and management that email is drastically different than physical mail, not just technically but socially. Socially, I think that email is in at least some ways much more like a phone call than like postal mail. Not that this would stop some marketing organizations, of course.)

This goes at least double if you are a company that is selling 'email marketing' services to other people. Even if you desire to be entirely legitimate, it is extraordinarily difficult to avoid being exploited by the various forms of spammers (which include optimistic and willfully blind marketing departments). I'll go so far as to say that it's basically impossible to do so; the precautions necessary to not spam are uneconomic and make you completely unattractive to even legitimate companies.

(Alleged good intentions do not matter at all, of course. No one believes them, because the spammers have long since poisoned that well.)


Comments on this page:

From 66.30.9.185 at 2008-12-27 06:18:07:

One of my theories is that it has not sunk in to any layer of sales and management that email is drastically different than physical mail, not just technically but socially.

As you say later, it's not clear how much this matters.

What may matter more, however, that marketers' awareness email spam is a universally detested medium makes them wary of attaching their brand to it. This may explain why the outfits likely to use email spam tend to be the bottom-feeders of the industry. Other marketers tend at least to hide behind the fig leaf of opt-in.

From 66.30.9.185 at 2008-12-27 06:19:35:

(Sorry, that was me. Thanks for the post.

--r_ness@livejournal.com)

By cks at 2009-01-04 02:03:50:

I put my thoughts about this in EmailMarketingVsSpam. The short summary is that I think there are real differences in how marketing departments think about 'email marketing' versus 'email spam' that will hopefully eventually cause changes in how such marketing is done.

Written on 27 December 2008.
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