== How not to report spam (part 1)

For my sins, I am on one of the aliases here that gets a certain amount
of reports of spamming theoretically committed by UofT IP addresses. (I
am not one of the people who has to deal with them, fortunately; it is
a thankless job). This exposes me to a certain amount of good examples
of how *not* to report spam.

Today's example comes to us from an official government organization
in a large Southern American country. All the information they gave
us was:

* the date (with the format spelled out: +1)
* the time (with the time zone, as an offset from GMT: +1)
* the sending IP address.
* the 'SMTP ID', apparently something generated by their system.
* the virus type it was identified as.
* the Subject line of the mail.

Unfortunately, the IP address is the IP address of our main outgoing
SMTP gateway. It sends a considerable amount of email, and little
details like the _MAIL FROM_ and the _RCPT TO_ of the problematic
message would have been useful.

(Disclaimer: despite my grumbles, [[Vernon Schryver's remarks about spam
complaints WordsForISPs]] definitely apply. Even people making imperfect
spam reports are doing us a favour that they don't have to. It would just
be faster to fix the issue if we got more information.)