At this point we've been running Grafana for quite some time (since late 2018), and (Grafana) Loki for rather less time and on a more ad-hoc and experimental basis. However, over time both have become 'legacy software' here, by which I mean that we (I) have frozen their versions and don't update them any more, and we (I) mostly or entirely don't touch their configurations any more (including, with Grafana, building or changing dashboards).

We froze our Grafana version due to backward compatibility issues. With Loki I could say that I ran out of enthusiasm for going through updates, but part of it was that Loki explicitly deprecated 'promtail' in favour of a more complex solution ('Alloy') that seemed to mostly neglect the one promtail feature we seriously cared about, namely reading logs from the systemd/journald complex. Another factor was it became increasingly obvious that Loki was not intended for our simple setup and future versions of Loki might well work even worse in it than our current version does.

Part of Grafana and Loki going without updates and becoming 'legacy' is that any future changes in them would be big changes. If we ever have to update our Grafana version, we'll likely have to rebuild a significant number of our current dashboards, because they use panels that aren't supported any more and the replacements have a quite different look and effect, requiring substantial dashboard changes for the dashboards to stay decently usable. With Loki, if the current version stopped working I'd probably either discard the idea entirely (which would make me a bit sad, as I've done useful things through Loki) or switch to something else that had similar functionality. Trying to navigate the rapids of updating to a current Loki is probably roughly as much work (and has roughly as much chance of requiring me to restart our log collection from scratch) as moving to another project.

(People keep mentioning VictoriaLogs (and I know people have had good experiences with it), but my motivation for touching any part of our Loki environment is very low. It works, it hasn't eaten the server it's on and shows no sign of doing that any time soon, and I'm disinclined to do any more work with smart log collection until a clear need shows up. Our canonical source of history for logs continues to be our central syslog server.)